Appointment cancellation and changes
1. Appointment cancellation and changes
You can cancel your appointment free of charge or move it to another time by letting us know via phone (+90 533 022 50 95), WhatsApp at least 6 hours before your appointment time. As no prepayment is taken for online bookings, no deduction is applied for cancellation.
2. Late cancellation and no-shows
Cancellations made less than 6 hours in advance and appointments missed without notice mean the time slot cannot be offered to another guest. If this happens repeatedly, [TODO: e.g. a deposit / prior confirmation] may be required for future appointments.
3. Late arrival
If you are running late for your appointment, please let us know. For short delays the treatment will go ahead; if the delay is longer, the treatment may be shortened or a new time scheduled so as not to affect the following guests.
4. Cancellation by the Center
If your appointment has to be cancelled for reasons on our side, such as specialist illness or equipment failure, we will contact you as soon as possible and move it to a suitable time free of charge.
5. Services already performed
No refunds are given for completed services. If you experience a problem after a treatment, please contact us as soon as possible; we will assess the situation together and offer a solution.
Online shop: returns and exchanges
These terms apply to all orders placed in the Grace VIP Aesthetics & Beauty Center online shop and form an integral part of the Distance Sales Agreement.
1. Right of withdrawal (14 days)
You may return products purchased from our online shop within 14 days of delivery without giving any reason. To be returned, the product must be unused, undamaged and in its original packaging.
2. Hygiene exception
For cosmetics, skin care, hair care and personal hygiene products, items whose packaging, tape, seal or protective film has been opened cannot be returned for health and hygiene reasons (Distance Contracts Regulation, Art. 15). The right of withdrawal applies to unopened products.
3. Other products excluded from withdrawal
Personalized sets, products with a short expiry date and gift cards that have started to be used are excluded from returns.
4. Return process
Notify us of your return request together with your order number via phone (+90 533 022 50 95), WhatsApp. After approval, send the product within 10 days, together with its invoice/order document, to the following address: Yukarı Bahçelievler Mah. 70. Sk. No: 15 İç Kapı No: 6, Çankaya / Ankara 06490, Ankara. Before shipping, make sure the product packaging has not been opened.
5. Shipping costs
For returns under the right of withdrawal, outbound and return shipping costs [TODO: are borne by the customer / are covered by the Seller]. For defective or incorrectly sent products, all shipping costs are covered by us.
6. Refund
Once the product reaches our Center and has been checked, the price is refunded within 14 days at the latest. For purchases paid by bank transfer/EFT or cash on delivery, the refund is made by bank transfer to the account you provide.
7. Defective or damaged products
If the product you receive is damaged, incomplete or incorrect, please contact us as soon as possible after delivery with photos of the product and packaging. In this case, a free exchange or refund is provided. If the parcel is damaged on delivery, we recommend having a damage report drawn up.
These terms are applied within the framework of Consumer Protection Law No. 6502 and the Distance Contracts Regulation. For questions, please use our contact page. Last updated: [TODO: date].